Terms & Conditions

Business information

This site is owned and operated by Lume Company s.r.o. Hereinafter referred to as “LUME”, “us” or ”we”. People visiting our site and/or use our services will hereinafter be referred to as “you” or “the consumer”.
If you have any questions regarding the terms and conditions please do not hesitate to contact us at mail@lume-eyewear.com.

By placing an order, you agree to these written terms. Please make sure you have read and understood the terms before placing your order, since these terms are legally binding.

Lume

With these terms and conditions we strive to reflect on current legislation within consumer and business law. We reserve the right to amend these terms without prior notice. The valid version of the terms and conditions that will apply to your order will be those on lume-eyewear.com at the time you place your order.

The right to use our services

When shopping online, you enter an agreement. To enter an agreement or a contract you must be of legal age. However this does not mean that minor legal persons are not allowed to shop on our website. If you have not yet reached legal age, all you need is your parent’s permission and you’re good to go.
As a parent, be aware that by giving your child your bank or card information, you have made the purchase possible. This means that even if your child has gone shopping without your knowledge, the purchase was legally approved by you when you gave your card details.
LUME also reserves the right to refuse sales to people if we suspect the person is using a card belonging to someone else. Please be prepared to show identification paper when shopping at any of our partners stores.

Pricing and payment

We design and manufacture eyewear and sell directly,by distributors or our partner shops to our customers. We strive to offer the best glasses on the market by fair price.
The price of sunglasses includes the frame and lenses with 100% UV protection, not polarized. Every eyewear purchase also includes a hard case and microfiber cleaning cloth. All prices shown on lume-eyewear.com include Czech Republic VAT. Shipping cost outside of Czech Republic depend on the country which from we received order. We accept payment by wire transfer. LUME cannot view or access your bank account. These details are encrypted and handled exclusively by your bank. And your bank is responsible for safe payment. 

Delivery

We currently ship to the countries in EU: Delivery time is approximately 4-5 business days but it depends on custom service in your country. We are not responsible for late delivery if courier service have some delivery issues. Glasses usually leave our warehouse within 24 hours after we received your order but because are glasses are handcrafted we cannot guarantee we have the piece you ordered on stock. You will receive a notification when your order has left our warehouse. Please note that the prices shown on our website include Czech/EU VAT.

Returns

As a customer of LUME you have a 14 day right of return. The product should be returned unused, undamaged and in the original packaging along with the supplied accessories. You may of course open the package and try the product before you decide. If you want to return the product you simply send us everything in return. Use the address below – and make sure to include anote with your order number (you could simply write “return” on the receipt and include it in the package). We appreciate if you also send us an email saying that you will return the product so that we can keep an eye open for your package to arrive. Please make sure to package the items so that they won’t get damaged during transportation. The consumer pays for the return shipping costs.

Lume Company s.r.o.
Dubská 915, 272 01 Kladno, Czech Republic

Privacy

LUME is working in accordance with the GDPR and we do not collect personal data without your consent. We will only ask for the necessary data we need to offer the best product and service possible. This includes, for example, your name, your address and your prescription (in the case we need your prescription).
LUME will not sell your personal data to third parties and we will not collect any information about you that has not been voluntarily given. Keep in mind that you, at any time, can request to obtain all personal data we store on you – This is your right by law.  If you feel awkward about us storing your personal data, just contact us. Requests on obtaining or deleting personal information must be personally handed over to us in writing, signed by whom it concerns. Our top priority is that you feel safe and satisfied with our services.

Intellectual property

We are very happy if you were to enjoy our website and our products. However, that does not mean that you get to claim our material and use it yourself. All material including text, images, design, illustrations, symbols and logos belong to Lume Company s.r.o. You may not display, publish or reproduce any of our content without our consent. Any unauthorized use of our material or content of lume-eyewear.com, lume-eyewear on Instagram and LUME Facebook page is strictly prohibited and violates copyright.
Are you hesitant about how and when you can use our materials? Contact us at mail@lume-eyewear.com

Permission of usage

If you´ve bought a pair of glasses from us and then grew tired of them, you’re obviously welcome to sell them to someone else. However, you may not use the product in commercial purpose without our consent. Furthermore, we do not allow you to buy our products to modify, deconstruct or disassemble in commercial purpose. This does not mean that we block out retailers, quite the opposite! Do you own a shop and are eager to sell our glasses? In that case, you are very welcome to contact us at mail@lume-eyewear.com.
It might sound like that you are not allowed to do anything, reading the text above. This is clearly not the case! You can buy as many pairs of glasses you want, publish tons of pictures with your awesome eyewear on Instagram and Facebook and tell your friends about where to find the best glasses. Why not upload a selfie on Instagram with your new glasses and hashtag #lumeeyewear? We would love to see you wear our stylish glasses!

Warranties

When you buy a product from us, we want you to be happy and satisfied. Not only when you just got your new pair of glasses, but every time you put them on. We have warranty by law of Czech Republic so if they break we’ll fix or replace them. However if you break your glasses due to uncareful handling the warranty is not valid. Do not confuse this warranty with an insurance. If you lose your glasses or if they get stolen, we will not replace them.

Cookies

This site uses cookies for an extra pleasant user experience. A cookie is a text file stored in the browser in order to optimize the website’s functionality. If you do not accept the use of cookies, you can turn it off in the browser settings. Turning it off would mean that the website’s functionality may be limited to the visitor.